Contact Us

Live Chat

The quickest way to reach us is Live Chat. Our UK-based team can help with your account, payments, offers and safer gambling tools, and our help articles cover the most common questions.

By post

You can also write to Sky Betting and Gaming at 4 Wellington Place, Wellington Street, Leeds, LS1 4AP.

Sending documents

When we need to confirm your identity, upload the documents in your account, use the Jumio KYX service, share them in Live Chat or post them to the Leeds address.

Making a complaint

Tell our Customer Care team what went wrong. If you are not happy with their answer, they can pass your case to our Complaints team. We aim to reply within 10 days, and in some UK and Isle of Man cases we may take up to 8 weeks.

Independent review

Players in the United Kingdom and Isle of Man can take an unresolved complaint to the Independent Betting Adjudication Service, known as IBAS, at no cost. Their postal address is PO Box 62639, London, EC3P 3AS.